HR Executive at Hike education
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Hike Education - Executive/Manager - Customer Relationship (0-5 yrs)
Job Description :
- Outbound call process (min. 150+ calls in a day)
- Completing 2hrs connected call duration by the day end
- Responsible for the Student Help/ issues over Calls
- Grievance Handling/ query handling based on the academics and curriculum
- Taking feedback from the students
- Handling Escalations & Cancellation of students, working towards retention.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Responsible for reverting to emails and Requests based on the program
- Pull out references and do the admission through existing students.
Salary : Our salaries commensurate with prevailing industry standards coupled with lucrative Incentives.
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