Hike Education - Executive - Customer Relationship (0-3 yrs)
Customer Relationship Executive
Job Description :
- Outbound call process (min. 80 calls in a day).
- Completing 3hrs connected call duration by the day end.
- Responsible for the Student Help/ issues over Calls.
- Grievance Handling/ query handling based on the academics and curriculum.
- Taking feedback from the students.
- Handling Escalations & Cancellation of students, working towards retention.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
- Responsible to revert on emails and Requests based on the program.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
