Talent Acquisition Specialist at Hike Education
Views:10 Applications:12 Rec. Actions:Recruiter Actions:6
Hike Education - Customer Support Role (1-2 yrs)
- Completing end to end Targets.
- Outbound call process (min. 100 - 150 calls in a day)
- Fetching out References.
- Completing 2 hours connected call duration by the day end.
- Responsible for the student Help/issues over calls.
- Grievance handling/query handling based on the academics and curriculum.
- Fetching out References and taking feedback from the students.
- Handling escalations & cancellation of students, working towards retention.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
