Senior specialist at Hike Education
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Hike Education - Customer Support Role (0-1 yrs)
Roles & Responsibilities :
- Completing end to end Targets.
- Outbound call process (min. 100 - 150 calls in a day).
- Fetching out References.
- Completing 2 hours connected call duration by the day end.
- Responsible for the student Help/issues over calls.
- Grievance handling/query handling based on the academics and curriculum.
- Fetching out References and taking feedback from the students.
- Handling escalations & cancellation of students, working towards retention.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Eligibility & Offerings :
- Graduate/Post Graduate in any discipline.
- Freshers & Experienced (1-3 years) both can apply.
- Remuneration range (Fixed) 2.5-3.25 LPA.
- Attractive Incentive Structure
