About Us :

Hey EV! is at the forefront of the electric vehicle revolution. An EV financing platform promoting faster adoption of electric vehicles by bringing various stakeholders including OEMs, NBFCs, and Dealers to provide data based salvage/ resale value. We focus on electric 2W, 3W and Battery segment. Our mission is to accelerate the transition to electric mobility, making it accessible and appealing for everyone. We prioritize eco-friendly practices, advanced technology, and community engagement to drive a cleaner, greener future.

Join us in transforming the way people think about transportation!

Role Overview :

We are seeking an experienced Operations Manager to oversee the day-to-day operations of our e-rickshaw business in Noida, with a particular focus on managing and optimizing dealer store operations. The ideal candidate will have extensive experience in dealer network management, inventory control, and customer service. This role requires a hands-on approach to ensure smooth operations, improve efficiency, and drive sales growth through a well-coordinated dealership network.

Key Responsibilities :

Dealer Store Operations Management :

- Oversee and manage the operations of e-rickshaw dealer stores in the region, ensuring high standards of operational efficiency.

- Ensure stores are stocked with the right inventory levels, including e-rickshaw units, spare parts, and accessories.

- Implement and monitor store policies, procedures, and best practices to ensure smooth day-to-day operations.

2. Sales and Performance Monitoring :

- Work closely with sales teams to meet and exceed sales targets for the dealership network.

- Analyze store sales performance, identify opportunities for improvement, and create action plans to address underperformance.

- Ensure that dealership staff are trained on product knowledge, sales techniques, and customer service.

3. Inventory and Supply Chain Management :

- Coordinate with the supply chain and logistics teams to ensure timely delivery of e-rickshaws and spare parts to dealer stores.

- Implement inventory management systems to prevent overstocking or stockouts, and reduce waste and losses.

- Monitor spare parts availability and usage, ensuring a seamless after-sales service experience for customers.

4. Customer Service and After-Sales Support :

- Ensure that dealer stores provide excellent customer service, from initial inquiry through after-sales support.

- Implement processes to handle customer complaints, warranties, and service issues in a timely and professional manner.

- Work with the service team to ensure that customers' repair and maintenance needs are met efficiently.

5. Dealer Network Expansion and Relationship Management :

- Build and maintain strong relationships with existing dealers and develop new dealer partnerships to expand the network.

- Lead efforts to onboard new dealers, including providing training and ensuring alignment with company standards and goals.

- Conduct regular visits to dealer stores to ensure operational compliance and address any challenges.

6. Team Leadership and Development :

- Lead and mentor the operations team, including store managers, sales executives, and support staff, to achieve operational goals.

- Ensure regular training and development for dealer staff on company policies, product knowledge, and customer service.

- Promote a positive work environment, fostering teamwork and collaboration across stores and departments.

7. Process Improvement and Efficiency :

- Identify opportunities to improve operational efficiency in the dealership network, from inventory management to customer service.

8. Implement technology solutions (e.g., CRM, ERP systems) to streamline operations, improve reporting, and enhance decision-making.

- Develop and monitor key performance indicators (KPIs) for operations and take corrective actions as needed.

9. Compliance and Reporting :

- Ensure dealer stores comply with company policies, local regulations, and safety standards.

- Prepare regular reports on store performance, inventory levels, and sales metrics for senior management.

- Monitor government policies and incentives related to the e-rickshaw industry and ensure dealership operations align with any relevant regulations.

Qualifications :

- Experience : 6+ years of experience in operations management, preferably in the automotive, electric vehicle, or e-rickshaw segment, with a proven track record of managing dealer store operations.

- Education : Bachelor's degree in Business, Operations Management, or related field. An MBA or related certification is a plus.

- Dealer Management Experience : Strong experience managing or running dealer stores, with knowledge of dealership operations, inventory management, and sales processes.

- Leadership : Proven ability to lead and motivate teams, including store managers, sales staff, and support personnel.

- Sales and Operations : Strong understanding of sales processes, customer service, and after-sales support in the e-rickshaw or related industry.

- Analytical Skills : Excellent problem-solving skills with the ability to analyze operational data and make data-driven decisions.

- Communication : Strong communication and interpersonal skills to build relationships with dealers, internal teams, and external stakeholders.

- Tech-Savvy : Proficiency in using operations management software (e.g., ERP, CRM) and MS Office (Excel, Word, PowerPoint) for reporting and analysis.

Why Join Us :

- Opportunity to work in a growing and innovative segment of the electric vehicle market.

- Competitive salary and incentives based on performance.

- A supportive work environment with opportunities for career growth and advancement.

- Unique opportunity to work closely with the founding team

- Part of an early stage startup and lean how to get from 0 to 1

- Possibility to be part of founding team with ESOPs