What is Hevo Data ?

- Ever wondered what Swiggy, Curefit, Lendingkart, and hundreds of other data-driven companies have in common ? They all use Hevo Data's fully managed Automated Pipelines to consolidate their data from multiple sources like Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services, etc.

- Our mission is simple yet bold: Build a best in class technology product from India for the world!

- We are a San Francisco/Bangalore company with customers spread across 25+ countries in domains such as e-commerce, financial technology, and healthcare.

- Strongly backed by investors like Sequoia Capital, Chiratae, and Qualgro we have successfully raised $12M to date and are looking forward to our next phase of hyper-growth!

Please visit our website www.hevodata.com to know more about us.

What problem is Hevo Data trying to solve ?

- Organizations want to leverage their data to make smarter business decisions. However, they struggle a lot to integrate data residing within multiple silos.

- As a prerequisite to generating business insights, data needs to be prepared for analysis. This requires businesses to invest additional engineering bandwidth to build and maintain systems to fetch, clean & transform this data. Hevo Data makes this process easier for businesses by cutting down the amount of time spent in extracting and preparing data from a few weeks to a few minutes through a No-Code Platform.

What will be your role as Customer Success Manager at Hevo ?

- We are hiring for Customer Success Manager who can be Hevo's product evangelist and synergize the entire customer lifecycle. The incumbent will engage Hevo's potential & existing customers as a trusted advisor & ensure the client's business objectives are achieved. The role offers a great opportunity for someone who aspires to be in business development, client engagement, and relationship management.

Role and Responsibilities :

1. Develop deep expertise of Hevo's product offering and be a trusted advisor to potential customers

2. Engage, advise & address potential customer's use cases by mapping their business goals and Hevo's product feature

3. Collaborate with stakeholders (internal and external) during different stages of the customer's life cycle e.g. product evaluation, subscription, initial adoption, etc

4. Identify new business opportunities in the existing account(s)

5. Drive new feature adaptation by engaging existing customers via different channels

6. Manage and own account retention, renewals & churn

Skills/Experience Required :

1. 1 to 3 years of experience in revenue-generation and direct customer-facing role e.g. sales, business development, client management, client engagement, etc

2. Effective communicator with the ability to have meaningful conversations and thought articulation

3. Prior experience in cross-functional collaboration role involving multiple stakeholders from a diverse background

4. Excellent customer service orientation & engagement

5. Eager to learn and drive for results and accomplishments

Why join us ?

1. You aspire to be the best in everything that you do.

2. You are thrilled about committing to an audacious goal and delivering it

3. You have a curiosity for the data and analytics space.

4. You want to be part of a rocketship, learning with the best talent and growing in your career

5. You want to make a difference and provide best-in-class technology product to the world

What will we offer ?

1. Competitive salary.

2. Performance-based bonus.

3. Company-paid medical insurance for you and your family.

4. Flexible vacation policy.

5. Work from home policy.

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