Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
04/07 Akshita Rawat
Human Resource at Healthmug

Views:104 Applications:25 Rec. Actions:Recruiter Actions:10

Healthmug - Executive - Customer Care (0-3 yrs)

Delhi Job Code: 81570

Job Description :


This role will have the following responsibilities (indicative and not exclusive) :

Core Responsibilities :

- Attends to customer's inquires via all available communication channels namely written, electronic and telephone.

- Verifies the order details within the specified timeline.

- Keeps the customer informed about any delays/ unavailability of the order placed and takes action accordingly

- Maintains updated knowledge of all company products and services at all times in order to provide adequate information to customers by using the right methods/tools.

- Tactfully handles confrontational or stressful interactions with the customers and provides appropriate
solutions/alternatives within the time limits and follows up, wherever applicable, to ensure resolution.

- Maintains a courteous, empathetic and professional attitude towards customers at all times.

- Maintains a balance between company policy and customer benefit in decision making.

- Liaises with internal departments relating to issues regarding courier delays, product damage/quality, returns etc.

- Provides customer additional information or explains services wherever applicable

- Records inquiries, comments or complaints, transactions or interactions in detail and takes action in accordance with it

- Updates customer information in Customer Information Management System

Key Skills Required :


- Excellent communications skills both written and verbal

- Highly developed sense of integrity and commitment to customer satisfaction.

- Strong work ethic and team player attitude.

- Polite, patient and courteous with excellent listening skills.

- Maintaining the highest possible skill and productivity levels.

- High on empathy in order to relate to customer's dissatisfaction/concern.

Valued Values :


- Innovative, Integrity, Customer Centricity, Self-Starter, Out of the box thought process, Consistency and Team Player, Good Listener.

Educational Qualification : Graduate (Any Degree)

About HEALTHMUG :


With the agenda of making health medicines accessible to your doorstep with just one click, Healthmug assures to provide you the widest & 100% genuine product range in categories like Homeopathy, Allopathy, Ayurveda, Unani, Nutrition & Supplements,

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.