Roles and Responsibilities :

- Answer customer calls courteously to provide information about products and services, arrange consultations and obtain feedback about service

- Interact with customers through phone e-mail or online chat medium concerning various queries.

- Ensure the satisfactory resolution of customer grievances. Interface with respective individual/department for resolution of complaints.

- Ensure appropriate escalation of unresolved complaints.

- Reviewing customer subscription details, establishing rapport with the customer, and retaining customer base and revenue

- Maintaining a balance of customer satisfaction while retaining revenue

- Identifying up-sell and value-add sales opportunities and delivering to the sales team for execution

- Ensuring accuracy and consumer satisfaction by having attention to detail

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions are taken.

Skills and Qualifications :

- Strong written and verbal communication skills

- The ability to analyze data and research results

- Exceptional problem-solving ability

- Excellent time management skill and keen attention to detail

- Ability to manage and prioritize tasks

- Customer focus with a high level of enthusiasm and a positive attitude

- Ability to work within teams to exceed customer expectations

- Possess a high level of confidence, desire to succeed, and assertiveness

- Experience working independently and scoping/executing high-quality deliverables are a must

- Ability to remain fact focused on emotional situations

Look forward to:

- Working with a world-class team.

- Fun & work at the same place with amazing work culture.

- Get ready to transform yourself into a health junkie

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.