Healofy - Customer Care Role (0-4 yrs)
Healofy - Customer Care (Sales) - Female
About the Role:
- We are looking for a customer experience executive to support the Customer Experience Team at Healofy.
Responsibilities:
- Building world-class experience for users at all touchpoints at all stages of the journey
- Identifying customer cohorts and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions, and engagements - from purchase to unboxing(packaging, messaging, etc.) and product return to customer support.
- Track Customer Experience across different channels and touchpoints
- Performing product tests, evaluating after-sales and support services, and facilitating improvements
Basic Qualifications:
- PUC and above in a relevant stream
- Attention to detail and keen eye to customer's voice
- Strong communication with a customer-centric approach
- Knowledge of online customer engagement platforms and channels
- Ability to work with multiple stakeholders and coordinate accordingly
- Should have know-how about CRM tools (Freshdesk, etc)
- Can speak & understand Kannada, English, Hindi will be preferred.
- Office Based Job
- 6 Days a week
- HSR Layout (Bangalore)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
