- To look after entire 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.

- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements

- Establishing technical specifications, and production, productivity, quality, and customer-service standards

- Contributing information and analysis to organizational strategic plans and reviews

- Develops call center systems by developing customer interaction and voice response systems, and voice networks

- Designing user interfaces

- Developing and executing user acceptance test plans

- Planning and controlling implementations

- Maintains and improves call center operations by monitoring system performance;

- Identifying and resolving problems

- Preparing and completing action plans

- Completing system audits and analyses

- Managing system and process improvement and quality assurance programs

- Installing upgrades

- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems

- Communicating job expectations

- Planning, monitoring, appraising, reviewing job contributions and reviewing compensation actions

- Enforcing policies and procedures

- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

- Hands on exp. in domestic out-bound sales process Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence

- Experience in Outbound call center sales process - 6 - 8 yrs. Min

- Number of agents handled : 600+

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.