Talent Acquisition at IT and Non IT
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Head - Service Marketing - FMCG/Retail/Consumer Durables (12-15 yrs)
- Driving servicing initiatives to deliver best in industry after sales service
- Strengthening service network in the region to minimize turnaround time in resolving customers complaints.
- Maintaining regular interaction with distributors, dealers, showrooms and franchisees to enhance standard of service delivery. Providing training to service partner personnel to keep their skill level up-to-date.
- Interfacing with customers to build customer centric image of the company to ensure their continuous patronage.
- Setting up system to compile customer feedback to analyze and imbibe selected inputs to facilitate product improvements.
- Setting up a network of Service franchisees to maximize service availability across all potential markets in the region.
- Recruiting, training & developing a team of service executives and managers and monitoring their performance regularly to ensure achievement of desired servicing objectives
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