Talent Acquisition at IT and Non IT
Views:326 Applications:54 Rec. Actions:Recruiter Actions:0
Head - Service Marketing - FMCG/Retail/Consumer Durables (12-15 yrs)
- Driving servicing initiatives to deliver best in industry after sales service
- Strengthening service network in the region to minimize turnaround time in resolving customers complaints.
- Maintaining regular interaction with distributors, dealers, showrooms and franchisees to enhance standard of service delivery. Providing training to service partner personnel to keep their skill level up-to-date.
- Interfacing with customers to build customer centric image of the company to ensure their continuous patronage.
- Setting up system to compile customer feedback to analyze and imbibe selected inputs to facilitate product improvements.
- Setting up a network of Service franchisees to maximize service availability across all potential markets in the region.
- Recruiting, training & developing a team of service executives and managers and monitoring their performance regularly to ensure achievement of desired servicing objectives
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
