We are looking for a qualified individual with over 5 years of experience working in the Pre-sales team of a Real Estate Developer. The job role requires an independent, motivated, eager to learn individual. The individual will work directly with the Sales and Marketing Head

Experience : 5-7 years

Industry Experience : 5+ years with a Real Estate developer

Qualifications : Graduation in any discipline

Desired Profile :

- Adaptive, innovative with excellent teamwork skills

- Ability to coordinate with multiple stakeholders for higher conversion of leads

- Ability to work under pressure

- Team management experience

- Attention to detail

- Proven track record

Roles and Responsibilities :

- Managing the team of Pre-sales executives

- Ensuring the achievement of team's target as well as individual targets

- Ensuring strict adherence of performance-based results

- Training and managing the team to generate desired result

- Improving lead management processes, TATs and devise policies for enabling maximum lead conversion

- Understanding the various projects to be able to provide clear explanations to the clients and team members

- Monitoring quality of various activities/processes followed at the in-house as well as the outsourced centres (if any)

- Generating higher walk-ins from all types of leads

- Handling customer escalations, concerns, suggestions, feedback, etc. and managing their expectations

- Preparing dashboards, updating all necessary systems, trackers and customer history details for seamless management

- Carrying ownership for every customer query

Skills :

- Excellent written and verbal communication skills

- Experience of working on dialler tools and CRM software

- Confident negotiator with good listening and sales skills

- Expertise in MS Office suite (Excel, Word, PowerPoint)

Job Location: Kandivali(East)

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