Head - Partnership - Solutions & Services (10-15 yrs)
Responsibilities will include
1) Functional Expertise:
- Oversee the entire client onboarding process, ensuring a smooth transition from prospect to active user.
- Develop and implement strategies to enhance merchant acquisition and retention.
- Ensure compliance with regulatory requirements and industry standards for payment processing.
- Collaborate with product and technology teams to customize solutions that meet client needs.
2) Interaction:
- Serve as the primary point of contact for partners and clients, addressing their needs and concerns.
- Facilitate effective communication between internal teams and external partners.
- Conduct regular meetings with clients to review performance and identify opportunities for improvement.
3) Problem Solving:
- Address and resolve any issues that arise during the onboarding process.
- Analyze client feedback and market trends to continuously improve our offerings.
- Develop innovative solutions to streamline onboarding and enhance the client experience.
To succeed in the role:
Impact:
- Drive significant growth in merchant onboarding and transaction volumes.
- Enhance the reputation and market presence of our PAPG solutions.
- Contribute to the overall strategic direction and success of the company.
Qualification & Experience (type & industry):
- Bachelor's degree in Business, Finance, or a related field; MBA preferred.
- Minimum of 10 years of experience in the payment processing industry, with a focus on client onboarding and partnership management.
- Proven track record of driving business growth and managing successful partnerships
Skills & know-how:
- Deep understanding of payment aggregation and gateway services.
- Strong analytical skills and the ability to interpret complex data.
- Excellent negotiation and relationship-building skills.
- Proficiency in using CRM software and other relevant tools.
Behaviors:
- Strategic thinker with a proactive and solution-oriented mindset.
- Exceptional communication and interpersonal skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Strong leadership qualities and the ability to inspire and motivate teams.
