1. Business Performance

- Responsible to perform as Customer Service Head and Clinic Manager

- Responsible for overall operations and management of clinic.

- Responsible for compliance of local laws and regulations for clinics; maintaining records and registers; attending inquiry or investigation proceedings before administrative authorities.

- Maintaining Consumption, tracking business pipeline, Collection planning for the month and ensuring that individual and team targets are met to achieve business goals of clinic.

- Focus on Ticket Size, Customer Count & Customer conversion

- Category management

2. Systems & Process Orientation : 

- Drive Systems, Process Orientation through SOP Adherence and compliance.

- Responsible for Billing, Inventory Control, Cash Management and company assets

- Follow Clinic Agenda adherence, Top 32 Stock Count, Pipeline Register

- Responsible for Process Audit Score.

- Reverting on mails.

- Responsible for Optimum utilization of Company resources including Digitization of customers- records; keeping records in safe and proper condition; products, consumables and equipment to be utilized properly for services.

3. Customer Services

- Responsible for providing Quality and Effective services to the customer.

- To meet and engage with HNI and other customers

- Responsible for Client Feedback on quality of services and customer experience over email and Tab

- Responsible for Complaint Management; acknowledge and resolve complaint; timely escalating unresolved complaints to Customer Experience Team.

- Responsible for Mystery Audit Score

- Ensures a high degree of Customer Service and experience for all customers visiting clinic.

- Focus on Customer Retention

4. Team Management : 

- Responsible for overall team management and developing leadership skills.

- Control, supervise and manage effective performance and services of clinic team i.e. Doctors and clinic team. Drive Clinic Performance and Productivity through collaborative efforts of all Clinic team members;

5. Discipline : 

- Driving Discipline at clinic on Attendance, Punctuality, behavior in line with Company's code of conduct

- Responsible to comply with Company's Code of Conduct and promoting compliance culture as per Company's values and policies.

- Responsible to report misconducts and incidents of violation of Clinic's Code of Conduct (COC)/ SOP at clinic level; report incident immediately within first two hours of incident, as per set procedure by providing details in First Information Report so that preventative action can be taken to minimize risks and impact on business.

6. Others : Additional Responsibilities assigned/ communicated by management on the basis of nature of Job Role from time to time.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.