Head Customer Experience- based @ Chennai in the Automotive academy to improve customer movement & guest experience.

An Automotive Retails Solution - Consulting Company is looking for aspirant with dynamic Sales, After Sales & Customer Experience to handle the APAC role.

- Drive the role through innovation and though leadership in his area of expertise to help Academy stay ahead of the curve.

- Improvement - Dealer Employee Engagement & Dealer Organisation Culture to enhance the customer movement & support by laying best process practices & technology tools.

- Leadership role - Smart Strategy player & delivering revenue with profit assurance for the organisation.

Key Responsibilities :

- Conceptualization, design and development of program material and technology to support current programs

- Quality deployments and sustenance of the Guest Experience processes at the client network and thus help Academy stay ahead of the curve.

- Governance of Guest Experience and Customer movement programs across six countries to deliver optimal results

- Supporting six Market Academies to deploy Guest Experience and Customer movement programs

- Coaching and mentoring of Team for enhancement & improvement of performance.

- Working closely with Academy - Customer Experience teams to service ongoing projects and tasks.

- Using metrics and performance data to identify client issues and opportunities proactively

- Strong industry experience and expertise to identify the root causes and formulate recommended action plans for clients.

Grab the opportunity if you have the entrepreneurial drive with 10+ years of Automotive industry practice 

- Expert into sales, after-sales or dealer development in an Automotive Brand or a Premium Automotive Dealership Group.

- Premier Business School Graduate with an extremely disciplined, process-oriented professional, with a desire to lead a large-scale project implementation across multiple countries needed.

- Proven track record as a leader with success credentials in conceptualizing, designing and deploying customer experience improvement programs in automotive industry.

Skills :

- Excellent in written and spoken communication - comfortable speaking in public and to a large audience

- An entrepreneurial drive to make an impact & approach with strong analytical skills.

- Ability to identify opportunities and challenges, and drive teams with rigor to act on the same

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