- Responsible for overall sales,operations and administration of business growth, customer satisfaction.

- Would be responsible for P&L

- Formulate business strategy with others in the executive team

- Design policies that align with overall strategy

- Implement efficient processes and standards

- Head the onboarding operations for multiple channels

- Channels to include both online as well as offline merchants

- Lead a large team of several operations manager taking care of Loan application onboarding

- Running a digital onboarding operations process

- Ensuring the onboarding SLAs and quality targets are being met

- Coordinate internal resources and third parties/vendors for the flawless execution of projects

- Ensure that all projects are delivered on-time, within scope and within budget

- Engage in business development leveraging digital commerce from metros to rural areas.

- Work closely with sales and marketing team for accurate information for demand forecasting.

- Build and maintain excellent working relationship with all department heads.

- Establish excellent relationships with business partners

- Ensure on time delivery of products and maintain TAT's.

- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

- Ensure resource availability and allocation

- Develop a detailed project plan to monitor and track progress

- Manage changes to the project scope, project schedule and project costs

- Ensure all systems operate smoothly and align with our quality standards

- Establish production KPIs and conduct quality assessments

- Monitor daily operations and address potential issues when they arise

- Build processes that meet our business objectives and ensure compliance

- Monitor financial data and recommend solutions that will improve profitability

- Conducting performance reviews judiciously and motivating staff.

- Effecting better business practices.

- Maximizing operating potential to exceed customers- expectations and company goals.

Skill/Knowledge :

- Experience of working in a similar fintech/ NBFC & Bank is preferable

- Experience in handling Loans process is preferable

- Relevant, demonstrated leadership experience in managing a high-performance team with a sound understanding of key business drivers.

- Strong communication and negotiation skills with the ability to influence outcomes.

- Strong interpersonal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.

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