HDFC Life Insurance - Associate Manager - Customer Connect (2-6 yrs)
Job description
- Responsible for resolving customer queries and service requests received through email and call center
- Coordinate with internal teams to ensure the requests are closed in a timely manner
- Deliver best in class customer experience in the service interactions leading to improved VOC
- Identify gaps in existing processes and work with various project teams to drive improvements
- Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets
- Monitor & maintain quality of the transactions and interactions
- Candidate Requirement: Any Graduate with minimum 2 + yrs of experience with knowledge of Insurance domain and customer servicing background
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