Talent Acquisition Partner at HDFC Bank
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HDFC Bank - Relationship Manager - Current Account (4-9 yrs)
Only banking experience candidates will be considered.
Job Responsibilities(JR) : Actionable
Customer Engagement
- Customer engagement / personal visits at pre-defined frequency
Customer Service - Specialized resource to pro-actively resolve customer queries, service requirements, product customization, etc to ensure primary banking behaviour
Enhance Relationship Value Enhancement
- Help customer with appropriate products to fulfil family and business banking needs, including those of Group Firms, and thereby maximize relationship value
Product Penetration - Understand customers business profile / requirements and fulfil needs via products/services such as Trade Finance / Forex, Cash Management Services, POS Machines / Payment gateway solutions, doorstep banking, Loans, Life / General Insurance etc.
Migration to Digital Platform
- Migration of transactions to Digital Banking Channels i.e. Net Banking/ E-Net, Mobile Banking, Phone Banking, Insta-Alerts, Email Statements etc as per customer profile / needs / preference
Central Initiatives - Maintaining portfolio health i.e. Account activation & balance maintenance
- Ensure action on central triggers / customer service initiatives
Educational Qualifications (examples listed below) Key Skills(examples listed below)
- Graduation
- Post-Graduation
- Sales and Influencing Skills
- Banking Product & Process Knowledge
- Planning and Organizing Skills
- Communication
- Knowledge of Competition & Current trends in financial Industry.
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