HDFC Bank - Personal Banker - Retail Branch Banking (2-6 yrs)
HDFC BANK, Personal Banker, Retail Branch Banking (Experience 2- 6 Years)
Job Purpose :
Is responsible for Classic portfolio management by acquisition of new Classic customers and enhancement of the relationship by cross-selling products and services as per the profile & need of the customers. Acquiring family accounts and deepening the size of the relationship and retention of the customers by providing the best possible services and being the dedicated point of contact for these customers.
So that We become the primary banker for these Classic relationships and maximize the share of wallet of these customers.
Sales :
- Maintain Daily Sales Report : Structured bundled offering of Products and Services to the customer within the defined time line
- Ensure quality new acquisition on SA and CA for Resident/Non Resident
- Walk Ins
- Portfolio
- Referrals (Friends, Associates, Family members)
- Achievement of income plans and other benchmarks within portfolio.
Customer services :
- Ensure quality customer service is delivered
- Recording complaints as per the specified process
- Resolving all complaints received (self, branch, other units) within the stipulated TAT- s
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