HDFC Bank - Personal Banker (1-5 yrs)
Responsibilities
- Achieve sales targets and providing Customer service
- Relationship Management for a Portfolio of customers
- Responsible for Cross Sell enhancing relationship with existing customers
- Customer service to ensure walk in customers issues
- Selling of Investment products like Mutual Fund, Insurance, Current account & Saving account
- Managing Operations like A/c opening, Fixed Deposit, Lockers, and Forex etc
- Deepening of existing Current account & saving account relationships
- Generation of referrals from internal database
- Customer acquisition & cross sell to walk in customers
- Report Generation & filing.
- Generate business and cross sell all products and services of the Bank
- Enhance the value of existing accounts of Current account & saving account customers. Retention of accounts
- Pins custodian
- Review all critical reports, monitor cash levels, fraud control, etc
- Cost Management and staff productivity
- Branch administration & ATM (onsite) management
- Branch Operations and Audit Compliance
Requirements
- Education: Any Graduate/Post Graduate/Professional Degree
- Minimum 1 year(s) of working experience in the related field is required for this position
- Sales/Marketing skills are required
- Candidate should possess good Communication Skills
- Required skill(s): Direct Sales, Interpersonal and Influential skills, Customer Service
- Preferred skill(s): Ability to learn, Banking operations
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