HCL - Chat & Email Support Role - Walkin (1-5 yrs)
HCLTech is hosting a Mega Walk-In Drive for for Email & Chat Support (Adwords) || Hyderabad
Interested candidates can come for Walk in interview on below mentioned address:
Date : 14th & 15th September 2024
Interview timing : 10:00 AM - 5:00 PM
WALKIN Address : Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081
Work Location : Hyderabad
Contact Person : Shikha Tanwar (P) (7678561318) (Call/WhatsApp) &
Rohit Abraham Roy (P) (9205045344) (Call/WhatsApp)
Carry 1 Updated Resume & 1 ID Proof
- Do not carry any laptop, pen drive, any storage devices or any electronic item-
Qualification & Work Experience
- 1-5 years of Experience (In Email / Chat Support)
- Any Graduate
Perks & Benefit:
- Shift timings - Rotational Shifts
- Working days - 5 days (Work from Office)
- Week Offs - Sat-Sun Fix off
- Cab Facility - Both Side
- Full Time Employment
Job Description :
- Troubleshoot and resolve simple/medium/complex Ad Serving issues over email provide accurate resolutions
- Ensure all individual metric goals set are met (ex CSAT, TRT(Total Resolution Time))..etc
- Escalating the issues in a timely manner and work at a fast pace
- Investigate and follow-up appropriately, or make judgments and escalate when necessary
Skill requirement
- Basic understanding of HTML, Javascript & CSS.
- Knowledge of Technical Troubleshoot
- Strong analytical skills
- Proficient in English writing and speaking skills
- Good spontaneous chat etiquettes.
- Should willing to work in Night shifts
Nice to have:
- Experience in Digital Marketing and Campaign Management is an advantage but not a must have
- Interact with clients to execute campaigns, help in campaign performance inquiries, reporting, forecasting etc.
-If you Know someone who's perfect for this role? Share this post!! -
