HCAH - Manager - Telesales (7-10 yrs)
1) Managing call center operations
2) Operations & People management
3) Process management
4) Managing inbound call center & its employees
5) Ability to prepare & analyze call center reports
6) Implementing sales strategies
7) Responsible for achieving defined ratios metrics for processes Connect rate, Contact rate, Conversion, Sales per day, Churn/Attempt rate.
8) Cancellations, complaints, Quality scorecards, Fatal error report etc.
9) Handling escalated customer complaints
10) Compiling & presenting sales reports
