About Thrive :

- At Thrive, we're looking for a customer support professional to join us on our quest to help restaurants succeed online. Preferably, you're someone who loves communicating with people, is patient & knowledgeable. We're looking for a person who is not afraid to wear many hats and enjoys a culture of freedom and responsibility. You will be given the trust and authority to try different things, explore ideas, fail, learn, adapt, and try again. We're a small team (think David) creating a food-delivery platform that's going up against large aggregator platforms (think Goliath). If you're someone who also wants to get their hands in different parts of the product, then this role is perfect for you!

Responsibilities :

- Guide the daily operations (e.g. on-boarding, activations) of the merchant business

- Guide the restaurants in extracting maximum benefits of our tool. Manage external relationships with key accounts and lead process improvement, negotiations, and implementation.

- Identify customer insights and pain points and contribute to the product roadmap by providing active feedback to the product team. Use data and existing insights to understand opportunities for performance improvement.

- Brainstorm and prioritize practical, pragmatic solutions that can be accomplished quickly.

- Liaise between partners and various verticals, communicating effectively to maintain customer satisfaction. Work cross functionally with Thrive's product, engineering, vendors, tools and operations teams.

What we are looking for :

- At least 1 - 3 year of work experience in a customer-facing role such as Customer Support, Sales, etc.

- Excellent written and verbal business communication skills.

- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.

- An ability to understand a software product and its nuances very well.

Why join Thrive?

- Freedom & Responsibility

- Transparency

- A remote-first organization

- Unlimited leaves

- Learning/Education Allowances

- Holistic Growth

And much much more...

- To get to know us better, take a look around our digital Company home: https://lnkd.in/ePASFfnC The Company Home gives anyone the comfort to understand, even from really far away, what we are trying to achieve with Thrive as a platform, but more importantly as an organization.

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