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18/09 Maitreyee Roy Chowdhury
HR Lead at Happyness

Views:664 Applications:123 Rec. Actions:Recruiter Actions:6

HAPPY - Manager - Customer Service (2-6 yrs)

Mumbai Job Code: 47825

HAPPY LOANS

Happy, a brand of ArthImpact Finserve Pvt. Ltd., is the fastest growing digital lender for micro-entrepreneurs. Happy Loans offers small & short-term loans to people who have no access to credit from banks & traditional NBFCs. Happy makes a beautiful customer experience with its proprietary AI tool & 100% paperless process. Recognized as "Best AI of the year 2018" & "Most Innvative startup of the year 2018" by ET Now & Times Now. Led by the serial entrepreneurs in the digital payment & finance industry, Manish Khera & Gautam Ivatury, the vision of the company is to facilitate credit facility for a class that is not addressed by the traditional banking ecosystem in India.

Website

www.happyness.net

Designation- Customer Life cycle Manager

Essential Skills Sets :

- Someone who would want to treat the customer, the way he wants to be treated.

- Out of the box thinker, is ready with solutions.

- Great team player and co-ordinate well with other teams for faster resolution to customer issues and concerns.

- Great communicator with a positive attitude.

- Loves talking to customers on phone, communicating them on emails and other modern age channels of communication.

- Knowledge of Excel and presentation skills is a must.

- We would welcome people from Hospitality background and people with experience in organization who created benchmarks and been innovative in servicing customers.

- People who are ready to bring smile on the face of our customer and making their experience with us Super!! Happy!

KRA's : 

- Managing Customer Accounts for faster and effective customer resolution.

- Ensuring Service Delight.

- Recommend potential products or services to management by collecting customer information and analyzing customer needs

- Prepare product or service reports by collecting and analyzing customer information

- Contribute to team effort by accomplishing related results as needed

- Build sustainable relationships of trust through open and interactive communication

- Keep records of customer interactions, process customer accounts and file documents

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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