HR Lead at Happyness
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HAPPY - Manager - Customer Service (2-6 yrs)
HAPPY LOANS
Happy, a brand of ArthImpact Finserve Pvt. Ltd., is the fastest growing digital lender for micro-entrepreneurs. Happy Loans offers small & short-term loans to people who have no access to credit from banks & traditional NBFCs. Happy makes a beautiful customer experience with its proprietary AI tool & 100% paperless process. Recognized as "Best AI of the year 2018" & "Most Innvative startup of the year 2018" by ET Now & Times Now. Led by the serial entrepreneurs in the digital payment & finance industry, Manish Khera & Gautam Ivatury, the vision of the company is to facilitate credit facility for a class that is not addressed by the traditional banking ecosystem in India.
Website
www.happyness.net
Designation- Customer Life cycle Manager
Essential Skills Sets :
- Someone who would want to treat the customer, the way he wants to be treated.
- Out of the box thinker, is ready with solutions.
- Great team player and co-ordinate well with other teams for faster resolution to customer issues and concerns.
- Great communicator with a positive attitude.
- Loves talking to customers on phone, communicating them on emails and other modern age channels of communication.
- Knowledge of Excel and presentation skills is a must.
- We would welcome people from Hospitality background and people with experience in organization who created benchmarks and been innovative in servicing customers.
- People who are ready to bring smile on the face of our customer and making their experience with us Super!! Happy!
KRA's :
- Managing Customer Accounts for faster and effective customer resolution.
- Ensuring Service Delight.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Build sustainable relationships of trust through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents
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