About Happy:

HAPPY is a fast-growing fully Digital Lending Fintech targeting a multi-billion-dollar credit gap in India's micro-businesses, delivering flexible & easy short-term access to credit for small business owners & proprietors in urban & city settings.

HAPPY has been recognized as one of the 2019 Inclusive Fintech 50 in the world by Visa and IFC and has won two national awards by Times Now & ET Now - Best AI Startup of the year & the most innovative startup of the year respectively.

HAPPY was founded by successful serial entrepreneur Mr. Manish Khera and has Ms. Shweta Aprameya as the co-founder.

HAPPY's achievements are as follows :

1) 5,00,000+ Loans disbursed

2) ~2,00,000 customers impacted till date

3) INR 200+ Crores deployed till date

4) Access to 3.5 Mn customers

5) Disbursed loans to more than 500 locations covering every state in the country while being a small 30-35 members team

- Empowering Micro-entrepreneurship

- Livelihood Enhancement

- Financial Inclusion

Learn more about HAPPY here: https://happyness.net/

Customer Relationship Officer Profile

Job Responsibilities, Deliverables & Pre-requisites :

- We are looking for an enthusiastic Customer Relationship Representative to contribute in generating sales for our company. Candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships

- Would be required to contact potential or existing customers to inform them about a product or service using scripts and drive conversions

- He /She should have the ability to ask questions to understand customer requirements and close sales. Addressing and answering to questions about products or the company.

- Should be able to convince the customers and also explain the benefit of various offers for the customer.

- Should be comfortable presenting products or services over the phone as well as dealing with complaints and doubts

- Must be an excellent communicator and have superior people skills. The goal is to help the company grow by bringing in customers and developing business

Requirements :

- Proven experience as sales/customer service role

- Proven track record of successfully meeting sales quota preferably over the phone

- Hard Working, Sincere and some with Go-Getter attitude

- Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems

- A person with good communication skills, should know various languages such as Hindi, English, Marathi, Tamil and other regional languages

- Maintain accuracy in updating customer information in system and database

- Outstanding negotiation skills with the ability to resolve issues and address complaints

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