EA to the Chairman at Happy - A Business of ArthImpact Finserve
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HAPPY - Associate/Lead - Customer Adoption (8-10 yrs)
Function
Happy is looking for an Associate/Lead Adoption candidate that has an understanding of the NBFC and Fintech markets. The role will primarily focus on end to end sales cycle for clients and driving new ways to adopt service excellence.
Key Responsibilities:
- Take ownership for the end-to-end sales cycle for a client, right from the onboarding to the execution and delivery of services to them, and everything in between.
- Identify drops in last mile consumer journey, understand the business processes and recommend changes to increase conversion & reduce disbursement TAT.
- Develop and ensure a standardized, process driven customer centric and/or implement processes across CEA function for service excellence.
- Follow company guidelines and procedures for acquisition of customers, retention of customers, etc.
Skill and Qualification
- 8+ years of experience in Customer service/ engagement, Retention and Relationship management with 2/3+ plus years of experience in micro - credit or BFSI.
- Post - Graduation with specialization in Banking / Operations is preferred.
- Must have customer centricity approach and must have a flair to connect with customers.
Should be a team player and ability to work independently and adhere to the timelines.
- Proficient in MS Office particularly MS - Excel and sound knowledge of technology is a must.
- MIS & Reporting knowledge is preferred.
Good to have:
Understanding of financial inclusion and fintech.
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