About us :

- Happay is one of the most innovative payments company in India. Happay simplifies business expense management through its turnkey mobile and internet platform, which is powered by a Visa branded card. We are backed by top angel investors.

Description :

- Ensuring execution of Operational Processes to allow the business to efficiently operate and grow.

- Responsible to follow best in the class processes in the company Customer Support, Payments, KYC, etc.

- Provide Customer support, on Call, Emails, and Live chat.

- Comfortable dealing with ambiguity and working in a constantly evolving business environment.

- Driving a culture of getting things done on time with high quality of service.

- Ability to follow-up & coordinate with multiple internal stakeholders.

- Following up clear metrics for performance measurement & turnaround times for each of the key processes

- Should be open for working night shifts.

Minimum Requirement / Qualification :

- Graduate (B.E. / B. Tech/B.com/BA / Banking preferable but not a must)

- Good Written & Verbal Communication skills (Fluency in English & Good Hindi speaking is mandatory) is a must

- Good Analytical & Logical Reasoning skills

- 0-2 years of work experience.

- Proficient in MS Excel (to do analysis & reporting)

Optional : Exposure to Customer support or banking is plus

- Comfortable with 6 working days and flexible with the work timings.

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