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22/09 Jayshree
HR Manager at Gxpress Solutions (India) Pvt Ltd

Views:188 Applications:41 Rec. Actions:Recruiter Actions:33

Gxpress Solutions - Manager - Customer Experience (2-5 yrs)

Jaipur/Rajasthan Job Code: 293048

- Champion opportunities to consistently Improve the Gxpress customer experience

- Design & Improve the customer experience

- Increase customer satisfaction, loyalty, and advocacy

- Drive customer retention, reduce churn, and increase customer satisfaction

- Map the customer journey and identify opportunities to proactively intervene on the client's behalf

- Guide team in effective client issues resolution and handle any escalations

- Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement

- Test new strategies for driving customer value

- Continually review and evolve the collection of processes Gxpress uses to track, oversee and organize every interaction between the customer and Vivacity throughout the lifecycle

- Important metrics for a Customer Experience Manager

- Net Promoter Score (NPS)

- Customer Satisfaction (CSAT)

- Customer Effort Score (CES)

- Customer Churn Rate

- Customer Retention

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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