Roles and Responsibilities:

- The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.

- Demonstrates effective, clear and professional written and oral communication.

- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.

- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Basic Qualifications

- Education: Bachelor Degree in any discipline with 0-1 years of experience.

- Excellent written and verbal communication in English.

- During the first six months (Training & Transition) no unplanned leaves are allowed.

- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.

- Should be willing interact with Seller over calls / email / chat depending on the business need.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.