Role: Manager - Customer Support

Job Description :

We are looking for a strong customer support who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service person will be responsible for taking incoming calls and emails from our customer base and addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the corresponding teams for resolution.

Roles and Responsibility :

- Assist in creating ways for delivering excellent customer service to irate or problematic customers

- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

- Update customer information in the customer service database during and after each call and resolve emails respectively

- Impact the company's base line by problem solving and turning frustrated clients into repeat customers

Qualifications and Skills :

- Graduate required

- 8yrs+ experience in a customer service role

- Ability to work well in a team environment

- Strong sense of professionalism and discretion required

- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service

- Excellent verbal and written communication skills

- Proficiency with Microsoft Office Suite and Google Docs

- Ability to remain professional and courteous with customers at all times

- Must be available to work in shifts including nights, holidays and weekends

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.