Executive HR at Gupshup Technology
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Gupshup - Key Accounts Manager (2-5 yrs)
Job role:
Client Relationship Management
1. Serve as the Single point of contact for assigned Key accounts
2. Track and report daily and weekly campaigns and monitor account performances
3. Follow up on open customer queries and their resolution after internal feedback & discussion
4. Meet clients along with sales team to understand on-going market trends and key customer needs
Revenue Management
1. Ensure Key Account revenue retention and growth, including identifying up-selling and cross selling opportunities in order to deliver the entire breadth of services available
Project Management
1. Coordinate with internal teams members to ensure on time completion of customer deliverables
2. For key customer issues act as a primary liaison to Product Development, Operations, IT, Marketing and Finance as required, and proactively communicate resolution to customer
3. Assist marketing team in development of case studies of new solutions provided to allotted key clients
Sales Support
1. Ensure to secure resources as requested by Sales Team to assist new solutions sales process for key clients
2. Ensure to grow and assist revenue targets for every assigned key client and help in forecasting current and new revenue opportunities
3. Develop customized presales presentations and sales support materials including industry research and best practices as required for assigned key clients
Reports
1. Prepare and maintain monthly/quarterly reports for all assigned key clients with input from sales team
2. Produce benchmarking reports / account review decks to provide the customer with analysis of their activity. Utilize this to identify and progress any opportunities to deliver new services.
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