Company Background

GuestHouser is disrupting the travel industry by connecting travellers with a variety of unique accommodations all around the country. Our success is attributed to one factor alone- Our Team!

The most integral part of travelling is experiencing the local way of living in a new destination. Whether it's a lavish penthouse in Manhattan or a cozy cottage on the beaches of Goa, our wide range of listings has something to satiate everyone's wanderlust. Our aim is to provide travellers with unique local experiences and a wide range of destinations to choose from. We are present in 1100 cities and have over 50,000 unique properties which you can call home for a solo weekend getaway or a much needed family vacation.

After achieving success across all major cities, towns, hillstations and beach destinations in India, we are now looking to enable travellers globally! With our recent expansion into South East Asia, we are looking to grow our team to take our product to the next level - a one stop guide to everyone's travel needs!

So if you are a fellow traveller or someone with a drive to build India's hottest upstart companies, you will fit right into the GuestHouser team.

As a Customer Service Manager, you will manage all customer concerns & bookings to drive them to their full potential. We are looking for someone with an in-depth understanding of the term "customer care & conversions".

Key Responsibilities:

- Manage and drive a team of customer service executives to achieve their daily targets

- Provide best-in-class customer service and problem resolution to customer queries over the phone, email and chat platforms

- Drive bookings using planned approaches and pitches

- Meet customer requirements through first-contact resolution

- Clarify customer doubts; probe for and confirm understanding of requirements or issues

- Work with the team to develop proposals that address clients' needs. Use a variety of styles to persuade or negotiate these needs, concerns and objectives

- Listen attentively to customer needs and concerns; demonstrate empathy

- Confirm customer understanding of the solution and provide additional customer education as needed

- Rotational/night shifts and weekly holidays

- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Skills & Qualification

- A bachelor's degree in any stream

- The desired skills are persuasion, prospecting, public speaking, writing, closing skills, motivation for sales, identification of customer needs and challenges

Expected Date of Joining: Immediate to 1 month

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