Job brief

We are looking for a Branch manager to assign and direct all work performed in the branch and to supervise all areas of branch operation. You will drive business, manage staff, foster a positive environment, and ensure customer satisfaction and proper branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Key Accountabilities:

- Creating a high quality portfolio

- Directing Sales Team to achieve Goals

- Managing and monitoring branch

- Maintaining productivity/profitability

- Ensuring on-time collections

- Ensuring customer satisfaction

Responsibilities

- Direct all operational aspects including sales, distribution, underwriting, collections, operations, customer service, human resources and administration

- Assess local market conditions and identify current and prospective sales opportunities

- Develop forecasts, financial objectives and business plans

- Meet goals and metrics

- Bring out the best of branch's personnel by providing training, coaching, development and motivation

- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

- Address customer and employee satisfaction issues promptly

- Adhere to high ethical standards, and comply with all regulations/applicable laws

- Network to improve the presence and reputation of the branch and company

- Stay abreast of competing markets and provide reports on market movement and penetration

Skills & Experience Required

- Experience in the financial services industry with knowledge of the SME sector

- Minimum 3 years of proven branch management experience, or similar role in lending industry

- Sufficient knowledge of modern management techniques and best practices

- Ability to meet targets and other metrics

- Familiarity with industry's rules and regulations

- Excellent organizational skills

- Results driven and customer focused

- Leadership and human resources management skills

Education

- Graduate in any discipline

- Post graduate in business or sales will be preferred

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.