Job Summary :

- As a Business Manager at our esteemed organisation, you will assume a leadership role overseeing the Client Manager team while actively managing a portfolio of Interior Design Clients. Your responsibilities will include leading the team to effectively prequalify and close hot leads, demonstrating excellent negotiation and communication skills.

- Moreover, you will play a crucial role in client satisfaction by handling challenging situations with professionalism and intelligence.

Key Responsibilities :

1. Team Leadership :

- Lead, mentor, and motivate the Client Manager team to achieve and exceed performance targets. Implement effective performance management strategies, including goal setting, regular feedback, and performance reviews

- Conduct regular training sessions to enhance team members' skills in lead prequalification, negotiation, and client management.

2. Client Portfolio Management :

- Manage a portfolio of Interior Design Clients, ensuring their needs are met and expectations exceeded.

- Collaborate with Interior Design Partners to facilitate the closure of hot leads, providing strategic support to the team.

3. Lead Conversion :

- Demonstrate strong negotiation skills to assist Interior Designers in closing hot leads successfully.

- Act as a strategic advisor to both the Client Manager team and Interior Design Partners in navigating complex client situations.

4. Client Satisfaction :

- Handle challenging or dissatisfied clients with intelligence and professionalism, aiming for effective conflict resolution and maintaining positive client relationships.

- Implement proactive measures to enhance overall client satisfaction.

5. Reporting and Analytics :

- Utilize reporting tools & data analytics to track and analyze team performance.

- Proficiently work with Google Sheets & CRMs to generate insightful reports and contribute to data-driven decision-making.

Qualification :

- Bachelor's or Master's degree

- Minimum 5 years of total experience with 3+ years of Sales experience

- Experience in Real Estate domain is an added advantage

Skills & Attributes :

- Strong interpersonal & communication skills

- Exceptional negotiation and problem-solving skills

- Comfortable working in a hands-on, rapidly evolving start-up environment

- Proficiency in CRM software and other relevant tools

- Result-oriented with a keen focus on achieving conversion targets

- Detail-oriented with a commitment to delivering exceptional customer experiences

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