HR at Matrix Management Services
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Group Head - Client Servicing (2-11 yrs)
Key Responsibility Area :
- Fosters innovation and quality to ensure delivery of best product in the industry
- Is responsible for creating brand strategies and insights for brands
- Be the brand/category subject matter expert
- Provide proactive contribution to clients- business, demonstrating best-in-class interactive product (innovation and quality)
- Proactive business review meetings to be conducted with all the clients
- Develop annual strategies and achieve the overall strategic and financial goal
- Manage escalations on the account
- Quarterly planning and briefing the team on the planned campaigns
- Overseeing financial process for the account
Team Leadership & Development :
- Embraces and encourages a culture based on team work, collaboration, and intellectual curiosity
- Motivates, leads, and manages internal teams, working collaboratively to drive programs that meet our clients- performance and business objectives
- Drives adoption of stated account management best practices through example setting, positive reinforcement and behavioural correction
- Attracting & retaining the best talent for the account
Skills :
- Excellent command on English language (Spoken and Written)
- Passion for excellence with high attention to details
- Proactive and highly organised, with strong time management and planning skills
- Able to meet tight deadlines and remain calm under pressure
- Good at absorbing large amounts of information, with a general hunger for learning
- Credible, confident and articulate, with good communication and presentation skills
- Innovative and creative, with a concise, precise and effective approach to problem solving
Qualifications :
- Education : Post Graduate / MBA
- Must have experience in the digital landscape
- Strong management/marketing experience including: team, budget and client relationship
- Excellent writing and presentation skills
- Extreme attention to detail with the ability to prioritize and execute in a fast-paced environment
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