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17/01 Himani
HR at Matrix Management Services

Views:65 Applications:19 Rec. Actions:Recruiter Actions:1

Group Head - Client Servicing (2-11 yrs)

Mumbai Job Code: 194035

Key Responsibility Area :


- Fosters innovation and quality to ensure delivery of best product in the industry

- Is responsible for creating brand strategies and insights for brands

- Be the brand/category subject matter expert

- Provide proactive contribution to clients- business, demonstrating best-in-class interactive product (innovation and quality)

- Proactive business review meetings to be conducted with all the clients

- Develop annual strategies and achieve the overall strategic and financial goal

- Manage escalations on the account

- Quarterly planning and briefing the team on the planned campaigns

- Overseeing financial process for the account

Team Leadership & Development :

- Embraces and encourages a culture based on team work, collaboration, and intellectual curiosity

- Motivates, leads, and manages internal teams, working collaboratively to drive programs that meet our clients- performance and business objectives

- Drives adoption of stated account management best practices through example setting, positive reinforcement and behavioural correction

- Attracting & retaining the best talent for the account

Skills :

- Excellent command on English language (Spoken and Written)

- Passion for excellence with high attention to details

- Proactive and highly organised, with strong time management and planning skills

- Able to meet tight deadlines and remain calm under pressure

- Good at absorbing large amounts of information, with a general hunger for learning

- Credible, confident and articulate, with good communication and presentation skills

- Innovative and creative, with a concise, precise and effective approach to problem solving

Qualifications :

- Education : Post Graduate / MBA

- Must have experience in the digital landscape

- Strong management/marketing experience including: team, budget and client relationship

- Excellent writing and presentation skills

- Extreme attention to detail with the ability to prioritize and execute in a fast-paced environment

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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