Who are we?

IATA calls WTMC - The TMC Of The Future.-

Skift awarded us - The Corporate Travel Innovator in 2018-

Buying Business Travel - HotList 2019- Industry Influencer

As one of the fastest-growing Travel Management Companies globally, WTMC is building its own travel technology to disrupt the $1.5 Trillion business travel industry. Less than 5 years later, we have over 125 employees across multiple offices globally. Come help us build the future of travel.

Sounds Interesting?

In this role you will be part of a 24/7 dedicated travel-agent support group working with our global customers, with the goal of delivering the best service levels for both technology and travel related support. Ability to book domestic and international group air reservations in support of various group movements. Works closely with meeting planners and sponsors on providing air & hotel services. Provides superior customer service through the maintenance and communication of travel-related information. Accountable for meeting contractual obligations with airlines &Hotel on a program-by-program basis, monitoring block space deadlines, ticketing codes, and other requirements. Individually responsible for quality control issues, including reservation and ticketing errors, and airline under-collections.

You will contribute to the support environment by maintaining an organized workplace, follow office operating procedures, assist others when needed, keep current on systems enhancements and continuously promote and exhibit positive behavior both internally and externally.

Essential Duties and Responsibilities

- Determines air& hotel contract needs for all client group/meetings programs

- Provides support to agents during booking and ticketing of meeting programs

- Builds block reference profiles for group block

- Responsible for finalizing refunds and closing programs in a timely manner

- Escalates issues to Team Leads/Manager as needed to solve problems.

Qualifications

- Strong English communication skills both verbal & written are a must

- 5 or more years experience in groups/conferences/meetings/events corporate travel

- Ability to work with suppliers

- Excellent GDS skills required

- Good time management skills and proficient with numbers

- Solid working knowledge of travel industry procedures

- Ability to work well under pressure

- Microsoft Office experience (Excel, Outlook, Word)

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