About Group Bayport :

- Group Bayport is a rapidly growing global e-Commerce B2B2C, B2B and B2C organization that has redefined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands - BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalized statement through customization.

- While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1450+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey.

- For more about Group Bayport, please visit.

Website : https://groupbayport.com/about-us/

Job Title: Customer Support Associate

Location : Gurugram & Ahmedabad

Gurgaon : Majorly Voice Process with email & Chat

- Ahmedabad - Majorly E-mail & Chat with Voice

Shift : Fixed night shift

Job Description :

- Join our dynamic team as a Senior Customer Service Specialist at our Gurgaon & Ahmedabad office! As a pivotal member of our customer service department, your role will focus on handling customer inquiries via calls, chats, or emails. We are seeking experienced professional's adept at delivering exceptional service to our esteemed international clients, ensuring their satisfaction and addressing any complex concerns they may have.

Roles & Responsibilities :

- Respond to customer inquiries and issues via phone calls, chats, and emails with a high degree of expertise and professionalism.

- Provide in-depth and accurate information about our products and services to customers, catering to their specific needs and concerns.

- Resolve escalated customer concerns and complaints effectively, aiming for first-contact resolution and ensuring a high level of customer satisfaction.

- Ensure a superior customer experience through outstanding communication and advanced problem-solving skills.

- Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in international customer support.

Skills Required :

- Excellent verbal and written communication skills in English.

- 3-4 years of experience in international customer service, specifically in handling US and UK customers.

- Strong interpersonal skills with the ability to empathize and understand complex customer needs.

- Detail-oriented with excellent multitasking and organizational abilities, managing high-volume international inquiries.

- Proficiency in customer service software, CRM systems, and advanced computer skills.

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