Co-Founder at GrabOnRent
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Grab On Rent - Manager - Customer Support (3-8 yrs)
Handle Outbound process/inbound process.
Achieve the Productivity targets for the team and process.
Analyse calls to identify the root cause of complaints.
Monitor and maintain the quality of interaction with customers.
Prepare and submit periodic reports.
Handling Team leaders and overall performance of team.
Tracking Attendance of the Team, ensure control in Absenteeism and shrinkage.
Attrition Handling.
Reviewing and evaluating weekly KPI achievement and producing an end of week spreadsheet.
Create an open and transparent working environment to ensure associates voice is heard and if necessary appropriately acted upon.
Capacity planning.
Metrics definition for better agent tracking.
Surge preparation.
Daily,Weekly and monthly reports.
Call Audits & Quality Improvements.
Training of Agents.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
