Experience : 0-2 years

Location : Mussoorie, Uttarakhand, India On-site

About the job :

- We are seeking a Guest Relations Executive to join the team at goSTOPS, India's fastest-growing backpacker hostel brand. As a Guest Relations Executive, you will be responsible for ensuring a seamless and pleasant experience for all guests visiting our properties.

Roles and Responsibilities :

- Welcome and greet guests, providing exceptional customer service throughout their stay.

- Manage check-ins and check-outs, ensuring that all required paperwork is accurately completed.

- Handle phone calls and messages, redirecting calls as necessary.

- Maintain accurate and up-to-date records and files, including documents and spreadsheets.

- Assist with bookkeeping and invoicing.

- Conduct inventory checks when required.

- Provide support in food and beverage service.

- Assume responsibility for the property in the absence of the property manager.

- Order monthly supplies.

Qualifications/Knowledge/Experience :

- Completed a minimum of 6 months of industrial training.

- Possess a positive personality and exceptional communication skills.

- Currently enrolled in or completed a Hotel Management Program.

- Willingness to travel throughout India.

Additional benefits :

- Provident Fund, and ESIC.

- Performance-linked incentives.

- Company-provided accommodation.

- The opportunity to work at our properties located throughout India.

- We are excited to welcome you to our team and work together to create unforgettable experiences for our guests. Apply now and be a part of a rapidly-growing company!

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