HR at Godrej Properties Limited
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Godrej Properties - Executive/Senior Executive - Customer Relations (2-14 yrs)
- Drive Customer Experience
- Drive Collections Efficiencies
- Responsible for reducing customer outstanding
- Responsible for Process Adherence & Process Audit Scores
- Customer Query Management by ensuring TATs are met
- Handles escalated customer complaints / queries (through direct reportees) generated via phone calls, emails, or walk-ins
- New Process Creation, wherever applicable
- Coordinates between departments and the customer to resolve customer queries
- Represents customer queries at the Corporate Office
- The position requires you to work on Saturday & Sunday, and you can avail comp off in lieu, as set by your supervisor(s).
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