Assistant Manager at Godrej Properties Ltd
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Godrej Properties - Executive/Senior Executive - Customer Relation (1-14 yrs)
- Drive Customer Experience
- Drive Collections Efficiencies
- Responsible for reducing customer outstanding
- Responsible for Process Adherence & Process Audit Scores
- Customer Query Management by ensuring TATs are met
- Handles escalated customer complaints / queries (through direct reportees) generated via phone calls, emails, or walk-ins
- New Process Creation, wherever applicable
- Coordinates between departments and the customer to resolve customer queries
- Represents customer queries at the Corporate Office
- The position requires you to work on Saturday & Sunday, and you can avail comp off in lieu, as set by your supervisor(s).
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
