HR at Go4worldbusiness.com - Wyzen Systems
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Go4WorldBusiness - Associate - Customer Support - Voice & Chat Process (1-4 yrs)
Job Description :
- A go4WorldBusiness Customer Support Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all our customers and prospects.
- For this vital role we need action-oriented and flexible problem-solvers who will assist customers in trouble-shooting account related issues, placing orders and correcting after-sales problems.
- Our associates typically communicate with customers primarily through mail, real-time chat and voice phone calls and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Required Qualifications :
- Excellent English communications skills (Written and verbal) are mandatory
- Grammatical errors are not tolerated .
- Ability to communicate correctly and clearly with all customers
- Excellent problem documentation skills
- Good comprehension skills - ability to clearly understand and state the issues customers present
- Ability to concentrate - follow customer issue without distraction to resolution
- Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Computer knowledge/ Skills
- Ability to use a desktop computer system
- Familiarity with Windows, Web Browsers, Email clients
- Excellent typing skills
- Demonstrable understanding of the Internet and how e-businesses work
Customer Focus :
- Excellent customer service skills, including maintaining focus on the customer issue while multitasking
- Ability to empathize with and prioritize customer needs
- Demonstrable interpersonal skills with a diverse customer base
- Demonstrable conflict resolution, negotiating, and de-escalation skills
- Demonstrate ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including daily schedule as assigned
- Flexible with working schedule; may be expected to work weekends, holidays and events
Problem Solving Skills :
- Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
- Ability to approach problems logically & rationally
- Action oriented and self disciplined
- Organized and detail oriented
- Ability to quickly & effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
- Working Days: 5 days work week.
- Perquisites: Eligible for bi-yearly profit sharing program on completion of probation period.
- Dinner, coffee and snacks provided.
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