22/09
Manish Agrawal
Managing Partner at GMX Services
Managing Partner at GMX Services
Views:6 Applications:5 Rec. Actions:Recruiter Actions:2
GMX Services - Retention Specialist - Voice Process (0-3 yrs)
Retention Specialist
Key Responsibilities :
- Use various leads sources provided to generate phone sales
- Follow Sales script for each call
- Actively celebrate daily renewal sales within team
Renewal (If applicable) :
- Follow renewal script for renewal calls
- Obtain referrals as part of renewal call
- Updating renewal member information on renewal sales form
- Maintain renewal statistics for every renewal call
- Contact renewals as per Renewal policy
Administration :
- Document sales at the end of the call
Process : Shield (Retentions)
Shift Window : 24/7
Working Days : 5
Notice Period : Maximum 15 days
Week Offs : Any two (Rotational week offs)
- Graduate/Undergraduate with minimum 6months Inbound Voice Experience Mandatory
- Voice Selects Only(Excellent communication )
Salary : upto 33K Inhand depending on the last drawn package
International Voice Process for MacAfee retention, Candidate should be ok with Day/ Night / rotational Shift
Education : HSC is ok
- No relocation case, No freshers, Age maximum 40 yrs.
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