We are on the lookout for a Support Representative, who will be the face of our company in terms of making advocates out of our end-users who are using our platform to organise their events.

You should:

- Have a technical background with knowledge of HTML / CSS / JS / jQuery and ideally Reactjs

- Excellent communication skills, detail-oriented, and strong understanding of client requests

- Possess a can-do attitude who loves to interact with clients both face-to-face as well as online

- Have a general understand of the online space, including Software-as-a-Service (SaaS)

- Love to read up on anything online, be it social media, technological trends or the latest marketing techniques

Responsibilities:

- Strengthen client relationship by being the go-to-person for client challenges relating to the platform

- Manage customer service inquiries and technical issues through clear communication to keep track of support tickets and status

- Train and guide customers with the on-boarding process on our product

- Acts as the "Voice of the Customer" by providing feedback to the development team on customer pain points

- Establish great relationships with internal stakeholders (Project, Product, Sales etc.) to achieve customers' goals

- Remain positive in challenging scenarios and inspire internal partners to do great work

- Assist Professional Services Team with ongoing customer deliverables if assigned

- Act as Coordinator for long-term DIY users for specific ad-hoc requirements

- Maintain the Support Portal with articles that will help with the client on-boarding process

- Post periodic best practices articles to help provide useful tips to our clients and users

Requirements:

- Diploma/ Degree in IT or equivalent computer sciences

- Strong communication skills, who excel in managing clients face-to-face or online

- Past experience in front facing function such as Account Management, or Customer Support roles

- Minimum 1-2 years experience in Customer Support related roles

- Independent, highly-motivated and results-driven, able to thrive under pressure while taking pride in customer delight

- Excellent interpersonal skills with positive outlook

- Experience with any other event management and support tools a huge plus point

- HTML / CSS / JS / jQuery + ideally Reactjs (bonus)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.