Company Profile: 

Global Assure holds its expertise in insurance and assistance for over 4+ years. Providing people convenience and rescue at their time of need drives the company and its members. A vehicle breakdown, health, wellness and travel assistance provided by the company aim at building customer relationships in times of distress. While Road Side Assistance captures the massive demand, the company provides health and wellness assistance, extended warranty, travel assistance, and 3-year Guaranteed vehicle buyback as well. Global Assure has a team of professionally trained and experienced mechanics that assist you at any given hour.

Head Quarters: -

Global Assure, BPTP Park Centra, Jalvayu Vihar, Sector-30

Park Centra, Gurgaon -122001

Brief Description: 

The position of call center agent (inbound & outbound) consists of being the first line of contact for users with Road Side Assistance/Medical Assistance/Health Assistance. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service by answering questions, handling complaints. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer.

Position Name: - Executive Operations

Job Profile: 

- Analyze Customer problems and providing solutions using the knowledge based

- Assist less experienced representatives as necessary

- Diagnose customer issues through process of elimation by asking probing questions

- Document issues appropriately based on existing guidelines

- Explain service contract provisions to dissatisfied customers

- Provide easily understood answers adapted to the customers situation

- Receive inbound & make Outbound calls and Emails inquiry

- Adherence to the Standard Operating Procedure and follow the scripts

. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Qualification and requirements: 

- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

- Ability to use logics and reason to identify the strengths and weakness of alternative solutions.

- A college degree or equivalent

- Proficiency with computers, especially with CRM software and strong typing skills.

- Previous customer service experience, especially in practical industry preferred.

- Strong time management and decision-making skills.

- Adhering to all company policies and procedures

- Take responsibility from time to time

Shifts Timings: - Need to work in Rotational Shifts (No night shifts for female candidates)

Salary: 

- CTC between 2.40- 3 Lacs/-

- Joining- Immediately

- Location-Gurgaon

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