HR Executive at GIVA
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GIVA - Executive - Customer support (0-1 yrs)
- Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints.
- Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.
- Follow up to ensure that appropriate actions are taken on customer requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
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