Ginger Webs - Customer Renewals Role (3-5 yrs)
Customer Renewals
Company Overview :
- Ginger Webs evaluate more than 1 million assessments in a month. The first company to develop products for evaluating exams on paper, web, mobile and tablet devices. Ginger Webs is ISO 9001:2008 certified as well as ISO 9001:27001 certified. Ginger Webs is capable of handling large concurrent users online. A network of 250 test center associates in more than 100 cities. We have done extensive research and development in the field of education and have more than 2000+ clients in India and Abroad including premiere clienteles like Aakash Educational Services, Made Easy, ALLEN, DMRC, TOI and many more.
Job Responsibilities :
- High levels of customer service experience which will ensure repeat business from our customer base.
- Independently handle the entire Account.
- Take prospects from initial contact phase to qualified phase over the phone.
- Present product solutions virtually or physically.
- Generate revenue by prospect renewal and converting them to sales.
- Meet and exceed pipeline contribution goals.
- Respond quickly to assigned accounts.
- Willingness to be measured by weekly and monthly metrics.
- Use and become an expert on the Customer Relationship Management (CRM) system.
- Willing to maintain customer satisfaction Score and Customer retention.
- Willing to provide first contact resolution.
Requirements :
- Fluency in oral and written English Good command of other languages would be an advantage.
- Demonstrate ability to maintain high level of enthusiasm and motivation.
- Results-oriented with strong analytical skills Deep understanding of CRM systems and best practices Proficient in Microsoft Office.
- Excellent organizational and time management skills.
- Any Graduate / Post Graduate / MBA (Sales & marketing).
- 3-5 years of experience in Inside Sales / Outbound Sales / Tele-Sales / Educational Sales.
- Candidates should have knowledge in the Education sector.
- Good negotiation and pitching skills required.
- Passion to work in a fast-paced start-up.
- Multi-disciplinary, continuous learning mind-set.
- Customer focus with a good convincing ability and confident personality.
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