Senior Human Resources Executive at GERMINAIT SOLUTIONS PRIVATE LIMITED
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Germin8 - Junior Social Media Executive (0-2 yrs)
We at Germin8 call ourselves a social-media intelligence company.
Keyword: intelligence.
Our intelligence helps an FMCG major know how much their plastic wrappers are hated. It tells a NIFTY auto major how its buses are viewed. The other keyword(s): social media. Our handling of social media allows government departments to answer your tweets. It enables the maker of a ballistic chutney reach out to you over Instagram, among other platforms.
Right now, we are looking for SMEs/ Jr SMEs, who take on the following tasks:
- Social Media Responses: Respond over clients' official social-media handles to customer queries and complaints in a time-efficient manner.
- Mentions Tagging: Tag the collated mentions for insightful and easy analytics in a time- efficient manner.
- Tool Management: Keep an eye on the collated data, making tweaks to tool settings for best delivery with evolving circumstances (new campaign launches, crisis events, and so on).
- Reports Generation: Glean insights using the data (mentions and/or responses) collated and tagged and share the same with clients via periodic reports.
- Crisis Management: Help the team in handling crises that may see mentions spike and necessitate nuanced responses.
- Process Improvement: Ideate upon and share views on how the whole process can be made faster and better.
Jr SMEs preferably have
- Educational background in Mass Media/Communications
- Knowledge of digital platforms and/or in the digital space
- Basic knowledge of Word, Excel, and PowerPoint
- Strong verbal and written communication skills
- Rotational Shifts
- 5 days working with rotational week offs.
- Hybrid Working Model
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