Founder at Talentfair Consultancy Pvt. Ltd.
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General Manager - Sales - Customer Success Group - Telecom (15-20 yrs)
Role: General Manager - Customer Success Group - South India
Function: Sales
Reportees: 11 senior Managers based at Bangalore, Hyderabad & Chennai
Salary: 40 lakhs
CANDIDATES FROM TELECOM COMPANIES LIKE AIRTEL/ JIO OR COMPANIES LIKE IBM, DELL WITH EXPERIENCE IN MANAGING PRE-SALES, SOLUTION ARCHITECTS & PRODUCT SALES SPECIALISTS(PSS) IN IOT, CLOUD & SECURITY(ICS) MAY APPLY.
Role:
Head CSG is responsible for managing a team which works closely with sales to ensure creation and successful closure of opportunities, enablement of new product penetration alongside competition landscaping and increase RMS from existing Large & Medium set of customers. Craft new strategies to scale up business from existing clients in coordination with sales, marketing, and product teams
- Lead, supervise a team of Pre Sales, Product sales specialists (PSS) ICS (IoT, Cloud, Security) / Connectivity, Solution Architects
- Understanding product landscape for Data, Voice, Security, Cloud, Collaboration.
- Creating best possible opportunities for existing Large & Medium set of customers, new products penetration, Competition landscaping & Increase RMS based on assessment of customer's challenges (scoping & solutioning).
- Revenue & Churn Management of the existing Logos
Right Person (Qualification & Experience)
- 7 to 10 Years of Team handling exposure
- Total Experience of 15 to 20 Years
Personal Attributes :
- Understanding of customer Industry domain including terminologies, past and emerging trends
- Understanding of IT landscape and emerging trends of multiple industries
- Strong technical knowledge & experience of assigned Data, Voice, Security, Cloud, Collaboration products
- Advance level understanding of technology landscape, products and trends
- Commercial Acumen, experience in Cross Selling & Upselling, Consultative Selling preferable
- Market Research and Analytical Skills
- Graduate or Post Graduation from reputed university
- Sales Certification on Data, Voice, Cloud will be an added advantage
- Effective Communication, Coordination and Negotiation skills
- Efficient team leader
- Presentation & Story Telling
- Time Management
- Attention & Eye for details
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