Kindly find out the Requirements for Assistant General Manager in Top Most Educational Training Institute Company

Experience- 12-22yrs

MinIMUM 6-8yrs in Domestic Outbound Call Center Sales Process

Age - 35- 48yrs

Ctc- 20-27lpa

Kindly share your CV Vaishnavi- 7498155011

Samiksha- 7038417309

Job Description

- To look after 300 seats outbound call center operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.

- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.

- Maintains and improves call center operations by monitoring system performance identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Industry Exposure Required

- Hands on expr in domestic out-bound sales process

- Experience in Outbound call centre sales process - 6 - 8 yrs.

- Min number of agents handled : 200+

Reporting To :

Functional Reporting- Head Sales & Call Center

Administrative Reporting - Head Sales & Call Center

IT Knowledge/ Other Competencies- MS Office

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